FAQs

To provided assistance in selecting a bed size to suit you pet, we have a ‘size guide’ page with the dimensions and internal cushion sizes of our beds along with a recommendation of breeds suiting our 3 different bed sizes. If you require any further assistance, please contact us to discuss.

All orders can be placed through our custom selection process, via our website. Go to the ‘Order’ page and firstly start by selecting your preferred frame style, then choose your ideal size, frame colour and fabric combination. A price is generated based on your selections, you can then finalise and place your order though our online checkout.

Yes, more than two different styles can be added to your cart, each bed you order will need to be customised with selections completed one at time. If you require two of the same; the same style, size and fabric, you can simply select quantity required on the selection page.

Unfortunately we do not provide a sample service for fabrics. Photo examples can be viewed on the product selection page and larger images viewed under the gallery page.

The beauty of our product is that it is custom made to your specifications for size and colour. Sometimes we do carry a selection of stock items, these are held in our warehouse, not able to be viewed. From time to time, we may be exhibiting our product, such as at the Dog Lovers Show. Exhibiting at the Dog Lovers Show at the Royal Melbourne Exhibition Building May 2017

Please contact us to discuss any ideas you may have on a size and frame style which is not seen on our website. By request and special demand, we may be able to custom produce your custom size and style requirements, once approved by our design team.

We look forward to stocking our luxury pet furniture in a selection of boutique pet stores. If you are a retailer looking to stock our product, please contact us to discuss further. Our design team will consider your application further.

For custom orders placed on our website please allow 12-16 weeks for delivery.

When placing an order for a custom made pet bed, we require payment in full at time of order.

Once an order has been placed and payment received in full, we will commence the production process.

All orders placed on our website are built to order. We do not mass-produce products, each item is created and designed only in limited quantities.

Due to the custom made exclusivity to each order, unfortunately we cannot offer you a refund or exchange for change of mind, all orders are final.

All orders are checked for quality in our Melbourne warehouse prior to being dispatched for delivery.

If you find a fault in our product we will handle this on a case-by-case basis within 24 hours of receiving delivery.

Australia wide delivery is arrange by a courier service. Freight to your location is calculated separately at checkout upon order. Our bed prices do not include delivery cost. International shipping can be arranged, please contact us for a quote.

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